All refund rights under both State and Commonwealth law apply.
At MOB Fishing Australia you have 28 days to return your items (some exclusion apply) for a full refund or exchange as long as it is returned in a saleable condition with original proof of purchase. The refund will be provided using your original payment method.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. If the failure is minor, we reserve our right to offer to repair only. We reserve the right to not offer a refund or an exchange coupon.
Postage and Handling fees are the responsibility of the purchaser in the event of a refund.
Your delivery fee may vary depending on the size, weight and location of the products you choose to purchase as well as your chosen delivery location. Your delivery fee will be displayed on your cart page.
As we use couriers to deliver all parcels, products will not be delivered to an unattended address. The courier will require a signature from the purchaser or authorised person at the specified delivery address at the time of delivery, if no one is available to sign for any parcel a card will be left and the parcel re-directed to the nearest Courier depot. It will then be the responsibility of the purchaser to collect the goods from the designated depot or to arrange re-delivery at their expense.
We recommend all deliveries be shipped to an address that is attended during business hours, whether that is a home, work or other address, to minimize any redelivery delays and/or fees.
Our couriers will not deliver to P.O Boxes or Parcel lockers. This can be arranged by the purchaser and may incur extra freight cost.
Delivery fees or higher charges will apply if your location is not found in the postcode search.
ESTIMATED DELIVERY TIMES – 2 to 15 days.
PLEASE NOTE – Delivery time estimates are provided by couriers. Delays may occur due to peak periods and a number of other factors.